TAYLOR MORGAN
Chicago, IL | taylor.morgan@example.com | (555) 014-2186 | linkedin.com/in/taylormorgan
1Professional Summary
Detail-oriented bank teller with 4+ years of customer-facing cash-handling experience in high-volume financial-service and retail settings. Trusted to verify transaction details, balance assigned drawers, explain routine account services, and protect customer information while delivering calm, accurate support.
2Core Skills
Cash handling & drawer balancing · Transaction processing · Customer identification · Deposit and withdrawal support · Account maintenance requests · Privacy awareness · Data entry · Microsoft Excel
3Professional Experience
Bank Teller | Northside Community Credit Union | Chicago, IL
Jan 2023 – Present
- Process deposits, withdrawals, loan payments, and check-cashing requests for an average of 180+ member transactions per day.
- Balance an assigned cash drawer and vault shipments with 99.8% accuracy while following dual-control and escalation procedures.
- Verify customer identification, update routine account details, and refer complex service needs to a banker or supervisor.
- Explain digital banking, debit-card, and appointment options clearly without making product claims outside role authority.
Senior Customer Service Associate | Community Market | Chicago, IL
May 2021 – Dec 2022
- Processed cash, card, and digital payments totaling up to $45K during peak shifts while completing accurate drawer counts at close.
- Resolved returns and payment questions using documented procedures and clear, respectful communication.
- Trained new associates on receipt handling, transaction accuracy, and customer privacy expectations.
Retail Associate | Northside Goods | Chicago, IL
Jun 2020 – Apr 2021
- Maintained organized transaction records and supported customers with purchases, refunds, and basic account-related questions.
- Handled busy service periods while keeping payment, product, and return details accurate for team follow-up.
4Education and Training
Associate Degree, Business Administration | City College of Chicago | 2020
Training: customer privacy, fraud-awareness escalation, and cash-handling controls