AVERY CHEN
Denver, CO | avery.chen@example.com | (555) 014-3072 | linkedin.com/in/averychen
1Professional Summary
Medical receptionist with 5+ years of experience supporting patient intake, appointment scheduling, insurance verification, and accurate front-office records. Known for calm communication, organized follow-up, and careful handling of protected health information across busy outpatient settings.
2Core Skills
Patient intake · Appointment scheduling · Insurance verification · EHR updates · Medical terminology · Referral coordination · Phone triage · HIPAA awareness · Copay collection
3Professional Experience
Medical Receptionist | Peak Family Clinic | Denver, CO
Jan 2022 – Present
- Coordinate patient check-in, appointment updates, and provider messages across a family-practice front desk receiving 60+ daily calls.
- Verify demographics and insurance details before visits, document updates in the clinic EHR, and flag missing information for follow-up.
- Maintain 98% scheduling accuracy by confirming visit type, provider availability, and patient instructions before finalizing appointments.
- Manage referrals, forms, copay questions, and follow-up requests while communicating clearly with patients, clinical staff, and billing support.
Front Desk Coordinator | Westview Physical Therapy | Denver, CO
Jun 2019 – Dec 2021
- Scheduled therapy appointments, prepared daily visit materials, and supported patient questions at check-in and check-out.
- Used appointment, registration, and document-management workflows across three EHR-related systems under office procedures.
- Maintained organized records and escalated authorization, billing, or clinical questions to the appropriate team member.
Patient Services Assistant | Parkside Urgent Care | Denver, CO
Aug 2018 – May 2019
- Welcomed patients, collected registration forms, and routed questions to front-desk or clinical staff during busy walk-in periods.
- Prepared scan-ready paperwork and maintained an orderly waiting-area workflow while protecting patient privacy.
4Education and Training
Certificate, Medical Administrative Assisting | Denver Career Institute | 2018
Training: HIPAA privacy practices, medical terminology, insurance-verification workflow